Tech Support

If you are an user with a technical question or a technical problem about Wikimedia Switzerland online websites, including:

Contact support writing an email here, in order to create a support ticket:

What happens after your support ticket

In general:

if your ticket has been created in a working day before 12:00 AM, we will try to answer your ticket the same working day
if your ticket has been created in a working day after 12:00 AM, we will try to answer your ticket the next working day

For complicated tickets, or during spikes of tickets, or after holidays, we may need extra working days to triage your problem.

While writing your ticket, consider these tips:

if you discover more details, add them anytime by replying to your ticket. In fact, when we have many tickets, we give more priority to tickets with a clear problem and with clear details.
please consider that big generic requests take more time, than small requests, so, we prefer many tickets about different problems, than a single ticket about many completely different problems.

If you need a face to face meeting, consider picking an online meeting here:

Thank you so much!